Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

Where can I obtain a job application?

Visit our Human Resources Department, or contact: Jennifer Bernardi, Employment Specialist, by dialing: (941) 637-24585, or by email: jennifer.bernardi@hma.com. You can also click on "Career Center" located on the toolbar near the top of this page.
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Where can I park?

Visitors may park, free of charge, in the hospital’s parking lot. Please do not park in spaces reserved for doctors and clergy. We offer a courtesy shuttle, which is available to give you a ride between your car and the hospital from 8:00 a.m. - 4:30 p.m., Monday through Friday. The shuttle regularly circles the parking lot to pick up arriving visitors and stops for departing visitors at the main lobby entrance.
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What should I bring with me to the hospital?

Primarily, you want to remember your MED-KEY Card, contact information, insurance information, medical history, and advance directive. However, for more information and clarification, please click on "Patients" located on the toolbar toward the top of this page.
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What if I have a complaint about my care?

If at any time during a stay at Charlotte Regional Medical Center you are not receiving the kind of treatment that you have a right to expect, please make your concerns known to your Nursing Director or Clinical Leader responsible for the nursing unit. If assistance is needed after normal business hours, please dial "0" and ask for the Nursing Supervisor. You may also click on the "Contact Us" link at the top of this page and submit a message using "Patient Feedback" as your contact reason. This will notify our Patient Advocate who will in turn investigate your concerns.
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Where can I ask a question that isn't listed here?

Click on "Contact Us" at the top of this page and submit a message using "Other" as your contact reason. A member of our staff will be in touch.
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How can I volunteer?

Anyone 18 years of age or older, male or female, seasonal or full-time resident, can join our team of volunteers. Volunteers are essential and we are very grateful to anyone willing to lend a hand. In addition, our Teen Volunteer Program allows high school students, 14 years of age and older, the opportunity to gain valuable work experience and fulfill educational community service requirements. If you or someone you know may be interested in serving others and our community through volunteering, please contact: Charlotte Regional Medical Center Volunteer Office, 809 E. Marion Avenue, Punta Gorda, FL 33950; phone: (941) 637-2534, email: 827MktgGroup@hma.com
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What are my rights as a patient?

Charlotte Regional Medical Center follows legal requirements concerning your rights to make decisions about medical treatment. Please refer to the Patient Bill of Rights on this website for more details. Our patient advocate is available to answer any questions you may have about these issues.
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Do I need to take any tests before hospital admission?

Your physician's office will tell you if any tests are needed in advance and work with you to schedule them. Results from tests are necessary prior to many services and surgical procedures. Please make sure you have completed the tests prior to your arrival. Some insurance companies require you to receive some tests at outside facilities and the results are sent to the hospital before your arrival. Please check with your insurance company if you have any questions about your insurance coverage.
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What personal items should I bring?

Hospital gowns are available, but you may bring your own dressing robe and slippers. We encourage you to bring your own toiletries from home.
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What about my valuables?

Personal belongings such as jewelry, cash, credit cards, or items of great personal value should not be kept in your room. If you are having surgery, you will not be allowed to wear jewelry during the operation. Please be sure your jewelry, prescription medications, and other valuables are sent home with a family member or friend. Charlotte Regional is not responsible for the loss of money or other valuables left in your room. Please note that when you are discharged from the hospital, you may need your credit cards, checks or cash to take care of your bill. If so, please ask a friend or family member to bring them from home at that time.
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Can I keep my clothes at the hospital?

There are small closets for your use in your hospital room. However, to best safeguard your clothing, please ask a family member or friend to take them home during your stay. They can be returned to you when you are ready to be discharged. If you are going to be transferred to another facility, such as a skilled nursing facility, please bring your own nightwear to use when you leave Charlotte Regional.
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Can I smoke?

Charlotte Regional has created a smoke-free environment for patients, employees, and visitors.
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What if I have dentures?

If you wear dentures, tell your nurse when you arrive in your room. The nurse will provide you with a special container for them. Please do not leave them on your meal tray.
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What if I’m taking medications?

Please bring a list of your medications and dosages. Your physician will evaluate which ones you should continue taking while in the hospital. These will be dispensed to you by the hospital pharmacy during your stay. Any medications brought from home will be sent to the pharmacy. This procedure ensures that the medications you are currently taking do not interfere or interact with new medications ordered for you during your stay, and prevents the loss of your medications from home.
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What if I have special needs?

You should talk to your physician first about these needs. In addition, tell your nurse as soon as you are assigned a room. If you have special dietary needs, your nurse will arrange for you to discuss these needs with a clinical dietician from the Nutritional Services Department.
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When can I have visitors?

General visiting hours are from 9 a.m. to 9 p.m. in most areas of the hospital. Visiting is allowed in the Intensive Care Unit 24-hours a day but visits may be limited, depending on the patient's condition. Unless your physician restricts visitors, your family and friends may visit you during the hours listed. We ask that you limit your visitors to two at a time. Children under 12 are not permitted in patient care areas except when accompanied by an adult. Following this guideline will help ensure that you get the rest you need.
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Will I be able to make phone calls?

Your bedside telephone enables you to place most local, long-distance and credit card telephone calls without the assistance of the hospital operator.
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Can my family or visitors bring food in for me?

If your visitors bring you special treats, please check with your nurse before eating them. It is very important for your health and recovery that you follow any dietary restrictions established by your physician. No cooking facilities are available to patients or their visitors in the hospital, and storage space for food is limited.
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Will there be a television in my room?

For your entertainment and relaxation, all patient rooms are equipped with a television. To operate the television, use the remote control, which is part of your nurse call transmitter. We ask that you please keep the volume at a level that will not disturb other patients and minimize television use after 10 p.m. Privately-owned television sets are not permitted because of electrical safety precautions.
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